If your question is not answered below please email us at keepcalmcleveland@gmail.com


What forms of payment do you accept?

We accept Paypal and all major credit cards including Amex, Discover, Visa and Mastercard. 


Is your site safe and secure?

100% yes! Our store uses Paypal for all transactions, and Paypal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available).

                              

How quickly are items shipped?

We take pride in getting our product to you as fast as possible!  All items are ALWAYS shipped within 1-3 days after the order was processed (with the exclusion of preorder and out of stock items).  We will maintain our promise to have all orders shipped within 3 days- even during the holidays!  Local orders will normally be delivered within 3 days- but we cannot promise this.


What is your exchange policy?

We will happily exchange any unused, unworn item up to 7 days after the order has shipped. Items are deemed nonreturnable if they have been worn and washed or have sustained damage by the customer. Just send us an email via keepcalmcleveland@gmail.com with your receipt, contact info, the issue with the item and the size or color you are looking to exchange it for. If we no longer carry the size you are requesting, we will refund your money after the return has been processed. Buyer is responsible for all return postage. Please do not send us any packages without first sending us an email. 


Are your T-shirts printed in Cleveland?

YES! All of our shirts are designed and printed in Cleveland by Clevelanders! 


Do you offer any special deals?

Yes! We have special promo codes for discounts that we send our FB, twitter and Instagram followers. So follow and Like us to stay informed on upcoming promotions!